Support Center
Get help when you need it. Our 24/7 support team is here to assist you.
Contact Our Support Team
Choose your preferred way to get in touch with us
Email Support
Get detailed help via email
Live Chat
Instant help through live chat
Social Media
Follow us for updates and support
Quick Solutions
Common issues and their immediate solutions
My transaction is taking too long
Most transactions complete within 15 minutes. Check network status for delays.
I sent the wrong amount
Contact support immediately with your transaction details for assistance.
Exchange rate changed during transaction
Float rates can change. Use Fixed rates for guaranteed pricing.
Cannot find my transaction
Use the transaction ID or your email to track your exchange status.
Help Topics
Browse help articles by category
Transaction Issues
Problems with pending, failed, or stuck transactions
Payment Problems
Issues with sending or receiving cryptocurrency
Account & Verification
Questions about accounts and verification (N/A for SwapsCC)
Fees & Exchange Rates
Understanding our pricing and rate structure
Security & Privacy
Keeping your transactions secure and private
Technical Help
Website issues, API problems, and technical questions
All Systems Operational
SwapsCC is running smoothly with 99.8% uptime
Urgent Issue?
For urgent transaction issues or security concerns, contact us immediately through our priority support channels.